With e-Account, North Little Rock Electric customers can view and pay utillity bills at their convenience, 24 hours a day, 7 days a week, either on the phone or on the web.
- Who may use this service?
This service is open to residential and business customers of North Little Rock Electric Department only.
- What account information can I view using the online system?
NLR Electric customers will be able to view consumption information, payment history, transaction details for billing and payment, and representations of your current NET Due bill amount (for printing).
- What information do I need to start using the online system?
You will need your NLR Electric account number as it appears on your Electric bill, and the default PIN number assigned to your NLR Electric account.
Your PIN number must be at least 4 digits and not more than 6 numeric digits.
Request your PIN here.
- How do I pay using the telephone?
- Are there additional costs involved in using this service?
A modest convenience fee for using this online payment service will be charged to your checking or credit card account in addition to the amount of your utility payment.
CSI (Collector Solutions Inc.) is a business partner with North Little Rock City Services for the acceptance of convenient on-line (or over the phone) payment methods made possible by using a third party payment processing system. A third party convenience fee (also known as a transaction fee) is necessary to cover the cost of processing payments by CSI. This fee is set by CSI and paid to CSI. North Little Rock does not retain any portion of this fee.
NLR shall have the right to serve notice as part of the billing process when any action or dispute that results in a ‘credit hold’ or ‘charge back’ on funds will be considered as a non-payment of the customer’s account and may result in assessed penalties, in addition to disruption of service for non-payment.
Please NOTE:
- Some banks offer free on-line payment services for their customers, you may want to check on this option with your bank.
- City Services, Utilities can offer automatic bank draft payment options for monthly debits at no cost for our customers. You can call customer service at 501-975-8888 for information.
In order to assure service is not disrupted, DO NOT pay a bill from a SHUTOFF NOTICE , nor pay a delinquent bill on or after the disconnect date over the phone or over the web- Is this now the only option I have to pay my NLR Electric Bill?
eAccount is offered as a convenience to NLRED customers. Payments will still be accepted through the mail or in person at 120 Main Street. Some banks offer free on-line payment services for their customers, and you may want to check into this option with your bank. North Little Rock Electric utility offers
automatic bank draft payment options for monthly debits at no cost for our customers.
- What is a PIN Number and why do I need one?
A PIN Number is a 4 to 6 digit number assigned to your North Little Rock Electric Account Number. It must be at least 4 digits long but no more than 6 digits long. It can only be numeric digits, no alpha or special characters are accepted. You will need a PIN number in order to access your North Little Rock Electric Account Information and make payments using the e-account, convenient payment system either by telephone or the internet. This PIN number will provide verification of your account number.
- How do I get a PIN Number?
A default PIN number has been assigned to your account. You can contact City Services Customer Service at 1-501-975-8888 and they will assist you with the procedure for acquiring your current PIN number. If you are using the telephone payment system you may also transfer to City Services Customer Service by pressing the “0” from your options menu. If you are using the internet you may email City Services Customer Service
by completing this form, include your North Little Rock Electric Account number, a contact phone number, the email address where you wish the information to be sent along with your name and they will email you back with your current pin number.
- How can I change my PIN Number?
If you are using the telephone payment system you will have to contact City Services Customer Service at 1-501-975-8888 and request they change your pin number. If you are using the internet payment system you will have an option at the bottom of the screen for “Change PIN Number” that you can click on and enter your current PIN number and then enter your new PIN number, click Submit and the next time you logon you will use your new PIN number.
- What if I forget my PIN number?
IF you are using the telephone payment system, you will have to contact City Services Customer Service at 1-501-975-8888 and request they reset your PIN number. If you are using the internet payment system you will have the option at the top of the log in screen to
“Retrieve PIN”, this will allow you to submit a request for an email to be sent to the email address provided along with your PIN number.
- Will I still receive my electric bill in the postal mail?
Yes, your bill will be mailed by use of the postal service until you choose to access the online system by way of the WEB link to sign up for eBill notifications and choose to eliminate the mailing of your electric bill by postal mail. If you are using the telephone system, you will not have the option to sign up for the eBill option.
- What if I have received a shut-off notice?
A Shutoff Notice requires you make payment of all of the past due bill amount to avoid interruption in Electric Service before 4:30 p.m. on the disconnect date stated on the notice. After 4:30 p.m. on the date printed on the shut off notice, no payment arrangement/s may be made on the account, the service will be subject for disconnection at any time without any further notice unless the past due bill has been paid in full. Shutoff notices cannot be paid using the web site bill pay service or the automated phone system.
- What if I need to ask for an extension?
You may contact a City Services Customer Service Representative for assistance from 8:00 a.m. to 4:30 p.m. Monday through Friday at 501-975-8888. Extensions cannot be requested using either the web site bill pay service or the automated phone system.
Convenient Pay Instructions - You may find these instructions helpful.
