General Information City Services Administration

To report an Electric Outage, call our Automated Outage System: 1-888-728-4004

Customer Service Email: Utilities Accounting Customer Service Supervisors (Web Mail)

North Little Rock City Services Building
120 Main Street, North Little Rock, AR 72114

Hours: 8:00 a.m. to 4:30 p.m., Monday through Friday.

North Little Rock
City Services
P.O. Box 936
North Little Rock, AR 72115

City Services Main Phone Number is 501-975-8888. The switchboard operator can route your call to a specific person or department.

For Office Closure regarding Inclement Weather Announcements tune to NLR Public Radio 550 am, WPUA or Channel 18 CATV, government access channel

Welcome!

Our customer-friendly location is at the hub of North Little Rock's downtown redevelopment, one block west of Verizon Arena, and near the Arkansas River (and trailhead for our six-mile River Trail). The time and temperature display at the top of the building makes it a visible landmark in both downtown North Little Rock and in the River Market area of Little Rock. The "one-stop" concept of the building makes it easy to do business with the City of North Little Rock. The goal of the City is to provide its citizens with a convenient and efficient way to work with the various City departments located in the building:

• Electric Utilities Customer Service
• Commerce and Governmental Relations
• Revenue & Audit / Fiscal Control
• Community Planning
• Finance
• Human Resources
• City Services, Information Systems
• Central Arkansas Water Branch Office
• North Little Rock Waste Water

Resources and various needs handled in the building are:

• Electric utilities account set up, inquiries, and payments
• Obtain business licenses
• Bid process
• Accounts payable
• Planning and zoning activities
• Obtain permits and review of plans
• Geographic information services (GIS)
• Employment

Electric utility customer service representatives set up new accounts and do inquiries for North Little Rock Electric Department.

Central Arkansas Water has a representative in the main lobby of the City Services building or you can contact them at 221 East Capitol, LR (72202) , Phone: 501-372-5161, Web Site: www.carkw.com

Centerpoint Energy provides a dedicated telephone to Cusomter Service or you can contact them by calling 1-800-992-7552, or visit their Web Site: www.centerpointenergy.com

AT & T (SBC) Communications provide a dedicated telephone to Customer Service Offices or you can contact them by Phone: 1-800-464-7928 or by Web Site: www.att.com

North Little Rock Waste Water (Sewer) has an office at the City Services Building or you can contact them at 7400 Baucom Pike (PO Box 17898, 72117) , Phone: 501-945-7186, Email: gmills@northlittlerock.ar.gov.

Recycling, Info (Waste Management of AR),  Phone: 501-565-0191, Web Site: www.wm.com
NLR Curbside Recycling Program Flyer

You can pay your electric, water, cable, and gas bills several ways:

• Teller windows or drop-box located in main lobby
• Drive-through service located behind the main office building
• After hours in the drop box located on the wall of the first drive-through window
• Mail to: Utility Payment Department
  North Little Rock City Services
  P.O. Box 936
  North Little Rock, AR 72115
  Note: All correspondence should be mailed to the above address "Attention Customer Service."
  
• Automatic bank draft (no cost to the customer)
• On-line bill payment through your bank (contact your bank for instructions)
• eAccount bill payment using the online eAccount system (a convenience fee does apply)

The fax number for Customer Service Department is 501-975-8861.

Customer Service Email: Utilities Accounting Customer Service Supervisors (Web Mail)